Frequently Asked Questions (FAQs)

Welcome to Mavira’s Frequently Asked Questions.
If you can’t find the answer here, you can always contact us:

Order support: encomendas@mavira.pt
General inquiries & collaborations: mavira.info@gmail.com or mariana@mavira.pt
Customer service hours: Monday to Friday, 9:00 – 18:00 (Portugal time)

1. How can I place an order?

Simply add the items you love to your cart and proceed to checkout. You’ll receive an email confirmation once your order is placed.

2. What payment methods do you accept?

3. Can I change or cancel my order?

If your order hasn’t been shipped yet, contact us as soon as possible at encomendas@mavira.pt and we’ll do our best to assist.

4.Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout.

5. How long will my order take to arrive?

Delivery times depend on your location and will be confirmed at checkout. You will receive a tracking number once your order is shipped.

6. How can I track my order?

7. What is your return policy?

You can return items within 30 days of receiving your order, as long as they are unused, in original condition, and in the original packaging. See our [Refund & Returns Policy] for more details.

8. Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

9. Are all Mavira products handmade?

10. Will my item look exactly like the photos?

Due to the artisanal and upcycled nature of our products, slight variations in colour or texture may occur. This is part of their uniqueness and charm.

11. I’d like to collaborate with Mavira. How can I get in touch?

We’re always open to creative collaborations. Email mavira.info@gmail.com with your proposal.

📧 Email us at mavira.info@gmail.com or encomendas@mavira.pt
📅 Monday to Friday, 9:00 – 18:00 (Portugal time)